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Privacy policy

Enclave Real Estate (“Enclave”, “we”) respects your privacy. This policy explains how we handle personal data collected through enclave.co.ke, in line with the Data Protection Act, 2019 of Kenya.

1. What we collect

  • Enquiry and reservation forms: your name, phone or WhatsApp number, email address, the property and unit or plot you ask about, and your message.
  • WhatsApp, phone and email: whatever you choose to send us when you contact us directly.
  • Technical data: our hosting provider keeps standard server logs (such as IP address, browser type and pages requested) for security and performance. The site may remember choices such as your preferred currency in your own browser.

The site does not currently use advertising or analytics tracking cookies. If that changes, we will update this policy first.

2. Why we use it

  • To answer your enquiry, arrange viewings and share availability, prices and documents you ask for.
  • To prepare and manage reservations, sales, leases and property management you take part in.
  • To meet our legal duties, including identity checks under Kenya’s anti-money-laundering law.
  • To keep the site secure and working.

We rely on your consent when you send us a form or message, on taking steps towards a contract you ask for, on our legal obligations, and on our legitimate interest in running and securing our business.

3. Who we share it with

  • The developer, owner or landlord of a property you enquire about, only as needed to answer your enquiry or progress a transaction.
  • Advocates, surveyors and other professionals involved in your transaction.
  • Service providers who host the site and our email, under confidentiality.
  • Authorities, where the law requires it.

We do not sell your personal data.

4. Data outside Kenya

Our website hosting and some service providers store data on servers outside Kenya. Where that happens, we use providers with appropriate security safeguards, as the Data Protection Act requires.

5. How long we keep it

We keep enquiry data for as long as needed to answer and follow up on it, and normally no longer than 24 months after our last contact with you. Records connected to a completed transaction are kept for the period the law requires, including anti-money-laundering record-keeping duties.

6. Your rights

You can ask to be told what data we hold about you, get a copy, correct it, ask us to delete it, object to us using it, or withdraw your consent at any time. Email info@enclave.co.ke and we will respond within a reasonable time and as the law requires. If you are not satisfied, you can complain to the Office of the Data Protection Commissioner (ODPC) of Kenya.

7. Marketing

We only send you property updates if you have asked for them or have an active enquiry with us. You can tell us to stop at any time.

8. Security

We protect personal data with access controls and secure systems. No system is completely secure, so please never send passwords, bank login details or ID documents through the website forms.

9. Changes and contact

We may update this policy; the date at the top shows the latest version. Questions: info@enclave.co.ke, +254 728 99 88 77, Enclave Real Estate, Nyali, Mombasa.